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In order to streamline the handling of problems within the system, your friendly systems administration team has endorsed the following ISO 900000000 policy. Please fill out the following questionnaire each time you have a computer problem. With your co-operation we should be able to provide faster and more efficient service and support.
---------------------------- COMPUTER PROBLEM REPORT FORM ---------------------------- 1. Describe your problem: ________________________ 2. Now, describe the problem accurately: ________________________________ ________________________________ 3. Speculate wildly about the cause of the problem: ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ 4. Problem severity: A. Minor __ B. Minor __ C. Minor __ D. Trivial __ 5. Nature of the problem: A. Locked Up __ B. Frozen __ C. Hung __ D. Shot __ 6. Is your computer plugged in? Yes __ No __ 7. Is it turned on? Yes __ No __ 8. Have you tried to fix if yourself? Yes __ No __ 9. Have you made it worse? Yes __ 10. Have you read the manual? Yes __ No __ 11. Are you sure you've read the manual? Yes __ No__ 12. Are you absolutely certain you've read the manual? No __ Yes __ 13. Do you think you understood it? Yes __ No __ 14. If 'Yes' then why can't you fix the problem yourself? __________________________________________ 15. How tall are you? Are you above this line? __________________________________________ 16. What were you doing with your computer at the time the problem occurred? __________________________________________ 17. If 'nothing', explain why you were logged in: __________________________________________ 18. Are you sure you aren't imagining the problem?
No __ Yes__ 19. How does this problem make you feel? __________________________________________ 20. Tell us about your childhood: __________________________________________ 21. Do you have any independent witnesses of the problem? Yes __ No __ 22. Can't you do something else instead of bothering us? Yes __ No __
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