Long time no talk!!! Anyways, I have some time and I would like to share a little story with everyone about Hypertech.
To make a long story short, I had my SS serviced (instrument cluster changed - warranty - resetting trip odometer) and for some reason the dealer flashed my PCM, which obviously erased my HPP3 programming. When I got home I tried to reinstall the HPP3, but that would not work. I called up Hypertech and they told me to send it in and the would fix it ASAP, and at no charge! I sent it in, got it back in about 4 days and went to reinstall the HPP3. About halfway through the programming, my battery died! I wasn't paying attention and my headlights were on during the programming and my car had been sitting for about 3 weeks, so the battery must have been low.
Anyways, switch batteries, and nothing is happening when I try to run the HPP3. Car is dead, HPP3 is dead!!!!!!!!!!! Call up Hypertech, talk to the same guy, tell him what has happened. He says no problem, just send us your PCM and HPP3 and we will fix everything - free of charge!!! Send it back to them, 4 days later get everything back. Install everything and it is working great.
So...... what I would like to tell everyone is that Hypertech is a first class company and the employees there are very friendly and willing to help solve your problems. I was the one is screwed up by letting my battery run dead, but they helped me out.
Rock
-------------------- 1999 Camaro SS, red hardtop, M6, MTI lid with K&N filter, Whisper MAF, Ported & Polished TB, ASP underdrive pulleys, SLP y-pipe, Borla exhaust, 4.10 gear, T/A girdle, HPP3, 160 thermostat, Pro 5 shifter, Lou's short stick, billet aluminum pedals and antenna, poly bushings all around, Spohn LCAs, BMR adjustable panhard bar, BMR strut tower brace, Bilsteins, LG springs.
posted
Ahhhh another story of how service builds customers, and why I tell everyone buying a car, don't nickle and dime on the price, buy it from a dealer you trust to service it well.
-------------------- 2000 SS Convertible, M6, Onyx Ebony leather, Hurst, Monsoon, 12 CD SLP Options: Syntech, Mats, Fobs, Plaque, Cover. SLP add ons:SS Grille, SLP Lid & K&N, smooth bellows, SLP CAI.... Other Add Ons: TTS LT headers Y Pipe and Cats, TR 220, LS6 Intake, GMMG, ASP underdrive pulley, Hypertech 180 stat, Granatelli MAF, Rapid Motor Sports custom tuning, BMR STB, LCAs, Relocation brackets, Adj. Panhard, Don Goetz bolt on SFCs, Hotchkis springs, Hurst Billet Plus shifter Appearance: FRCs with afterthoughts SS overlays, Mark's Caliper decals on black painted calipers, AR TTIIs (Gunmetal Spokes) with BFG Gforce T/A KDWs...
96 Impala SS Black Flowmasters SSOA, WCA, NAISSO Posts: 3403 | From: Woodcliff Lake, NJ, USA | Registered: Dec 2000
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posted
Aren't you supposed to restore your PCM back to stock when you have the Hyper Tech? I had it with my 94 C4 and there was a note in the instructions to make sure and restore the factory settings if car was going in for service..
-------------------- Incon Twin Turbo installed by Norris Motorsports SLP Loudmouth SLP Center Quad SLP Dash Plaque SLP Floor Mats SLP SS Grille Edelbrock Torque Arm Edelbrock SFC MAC Panhard Rod BMR Control Arms Stripe by "Peerless Paint & Body: Proud owner: TT 2000SS: 486 RWHP 493 RWTQ 2001 C5: 308RWHP/340RWTQ 1997 C5 Posts: 918 | From: Davie, Fl., USA | Registered: Feb 2000
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posted
Thanks for the story. It's refreshing to hear of a company that goes the extra step for one of their customers. A lesson that can be learned by many other companies, for sure.
Hey, maybe it's time to make a "Post your favorite aftermarket company" thread.
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I think that they were just scared that the Rock could smell what's cookin! They woudl give him a new car if he asked. So would I. HA HA. At least we heard from the hermit! Don't worry Art, I'll protect you. I'll kick his butt if he gives you any trouble.
Posts: 5946 | From: Litchfield, NH, USA | Registered: Feb 2000
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posted
AHHH, a nice refershing story about QUALITY customer service!!! A rarity this day and age!!! Thanks for the good story!!!
-------------------- My Cars: 2000 Bright Rally Red Camaro SS Convertible 2002 Electron Metallic Blue Berger SS T-Top 2004 Silver Birch Metallic Silverado 2500HD Duramax Ext. Cab. S.B. 4x4
posted
Well, I just wanted to spread the word about the great customer service at Hypertech.
With respect to putting the PCM back to stock, I figured I didn't have to because they were just changing my instrument cluster; no engine work or anything like that. I still can't figure out why they would have flashed my PCM.
poSSum, you're a funny guy. That's why I will kill you last!!!!!!!!!! HA!
Actually, I can't wait till the SLP day again so I get to see all of you guys again!!!
DanA, make sure you bring your ZO6. I want to show you what my SS can do!!!!!!!! (read your posts about what the guy said about a stock f-body and ZO6 - pretty funny stuff!!) Anyways, I will probably have either the ATI Procharger or Nitrous by then!!
Rock
[ 06 December 2001: Message edited by: Rock ]
-------------------- 1999 Camaro SS, red hardtop, M6, MTI lid with K&N filter, Whisper MAF, Ported & Polished TB, ASP underdrive pulleys, SLP y-pipe, Borla exhaust, 4.10 gear, T/A girdle, HPP3, 160 thermostat, Pro 5 shifter, Lou's short stick, billet aluminum pedals and antenna, poly bushings all around, Spohn LCAs, BMR adjustable panhard bar, BMR strut tower brace, Bilsteins, LG springs. Posts: 106 | From: Windsor, Ontario, Canada | Registered: Feb 2000
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