I had a dilema with the shipping of my engine plaque. I was hoping to get it before the car show this Saturday, but UPS had returned the item back to the supplier. They couldn't find my address, yet they had delivered a package not less than two weeks prior. So I email JeffY on monday and he put me in contact with Keith and Jason. Well, the package would be arriving at the supplier on Wednesday maybe, possibly Thursday. I asked if they could send it via overnight back to me, I would be happy to pay shipping. It looked very grim that I would have the engine plaque by Satruday, but the SLP staff pulled through and I received my plaque today. It was sitting pretty on my door step. So I would like to thank the SLP staff for going above and beyond their call of duty. Most other places would give you this kind of service if you had ordered a $200 part (based on my experience), but that is not the case with SLP. So Mr Ed Hamburger, you have attained a remarkable staff at SLP (yes, even David H. ) and I would like to personally and publicly thank Jeff, Keith and Jason for the efforts. This goes out to you guys, and if/when I am ever out there I will look you guys up and buy you dinner.
Incidently, I wanted the plaque here so that Scott S. could sign it, then back to SLP for Jeff Y. to sign it as well. After which I will have it professionally clear coated and mount it on my SS at car shows (not for normal driving).
Posted by MaryandRalph (Member # 244) on :
I'm glad they were able to help you, stuff like this makes you glad that you buy from them..
Posted by NVMY02SS (Member # 1422) on :
i wish i had that kind of luck with slp i ordered 2 new exhaust tips for my car and they sent me exhaust tail pipes instead of the tips the pkg has been sitting here for 2 months waiting for a call tag from ups to come pick it up . i called slp in toms river several times and they never seem to get me the pick up tag. all i want it the damn exhaust tips my car looks junky with a damaged one!
p.s. i already paid for them too!
which is killing me since i dont have to correct parts!
i called them yesterday about it and they swear he will get it out to me! we will see what happens next week if i dont get them. i just might have to take a few hrs out of my day and drive down there and return them myself!
Posted by chrisL (Member # 97) on :
different shops.
SLP in NJ is SLP Performance Parts.
SLP in Mi is SLP Engineering.
Posted by NVMY02SS (Member # 1422) on :
yeah i know that they are different but you should still get the same response from both ends of the sale of the parts. it shouldnt matter where i ordered the parts from. i dont know we will see what happens this week if i get the right stuff or not.
Posted by JeffY (Member # 120) on :
Just because Pontiac and Chevrolet are both parts of GM, you can't go to a Pontiac dealer and expect to get an answer on a Chevrolet.
Posted by amy00ss (Member # 106) on :
sure you can...i do it all the time!
Posted by NVMY02SS (Member # 1422) on :
ha ha jeff
i work for pontiac now and i get better service at pontiac then i did at chevrolet. at least these guys are willing to help unlike the damn idiots at chevy!
(winning voice) all i want is my exhaust tips! my car looks yucky with a damaged one.
) and I would like to personally and publicly thank Jeff, Keith and Jason for the efforts. This goes out to you guys, and if/when I am ever out there I will look you guys up and buy you dinner.
