Hey all, been away for a bit (had spinal surgery from car crash ) but wanted to share experience with SLP...I ordered an engine plaque for my SS along with some other goodies, SLP's rep made a mistake determining my car's production # for the plaque....after I called for verification, Matt at SLP found the error and assured me the plaque would be intercepted and fixed...well, I just received it and sure enough, they got it right. I found SLP's people to be helpful and efficient. With all the negative posts I have seen about people's experiences dealing with them (mostly on other boards), I felt I should post this.
Posted by SSHEETS (Member # 1989) on 21 November, 2003 02:28 PM:
Good luck with the back. I've had a little back surgery myself...here's two of my recent x-rays
...as you can see, I've got more titanium than a set of stage III heads!!
[ 21. November 2003, 02:29 PM: Message edited by: SSHEETS ]
Posted by SSHEETS (Member # 1989) on 21 November, 2003 04:05 PM:
P.S. the time I dealt with SLP for quality a issue I was treated great and the issue was resolved above and beyond. Posted by wild childs SS (Member # 2146) on 21 November, 2003 09:21 PM:
when I ordered my rear deck mat they sent me a Firehawk mat. I called them they had it picked up the next day and two days later I had the right Camaro SS mat. Have never had anything but good results when dealing with SLP.
Posted by Brian's 01 SS (Member # 1499) on 21 November, 2003 09:28 PM:
My experiences have been good until now. I have ordered elbows for my cme and was sent the wrong part. And it took over two weeks to get. Ordered from the web page the right part no. and they only process web orders on Mondays and then 7-10 days to ship. This alone has done it for me. I order from Thunder and its shipped usually the same day and low and behold, I have it 3 days later at the longest. I just don't understand SLP. Posted by 35th6spd (Member # 1243) on 22 November, 2003 07:44 AM:
quote: SSHEETS posted 21 November, 2003 02:28 PM -------------------------------------------------------------------------------- Good luck with the back. I've had a little back surgery myself
Thanks, feels real good right now (not!). Does titanium set off metal detectors at the airport?
Posted by RagSS (Member # 1127) on 22 November, 2003 09:06 AM:
quote: when I ordered my rear deck mat they sent me a Firehawk mat. I called them they had it picked up the next day and two days later I had the right Camaro SS mat. Have never had anything but good results when dealing with SLP. --------------------------------------------------------------------------------
Had the exact same issue. Ordered a mat for an ebony interior SS, ...received a nuetral one for a FireHawk. One phone call and they cleared it right up though... Posted by chrisL (Member # 97) on 22 November, 2003 09:20 AM:
They originally shipped OE parts out of NJ. Then about a year or two ago, they moved it to Michigan. They never really ironed out the process up there. (I had some fun trying to get a set of spare chrome valve stems and caps)
It's back in NJ now. Give them a few weeks to get up to speed, and let's gauge them then. I think (and hope) we will see an improvement.
Posted by chrisL (Member # 97) on 22 November, 2003 09:27 AM:
They have OE replacement parts on the NJ site now. The list is extensive, and I havent reviewed it in detail for content yet.
I have read on the firehawk owners board they are no longer selling replacement "second sticker slp content" passenger door stickers.
Us Hawk owners dont have the numbers to generate enough demand to get them to do that again... but our SS cousins sure do.
If you call them, make sure you ask about it. If enough interest is shown, then they might do it.
Posted by MidnightSS (Member # 2000) on 22 November, 2003 03:35 PM:
quote:Originally posted by chrisL: I have read on the firehawk owners board they are no longer selling replacement "second sticker slp content" passenger door stickers.
Us Hawk owners dont have the numbers to generate enough demand to get them to do that again... but our SS cousins sure do.
I was going to write that I always meant to do that (even smacked myself in the head after hanging up last time), but... STICKER?
[I'm not sure they have it all straightened out yet. They say the LS1 engine plaque is good for my `00. That ain't right, right? Maybe I'll order some stuff.]
[ 22. November 2003, 03:40 PM: Message edited by: MidnightSS ]
Posted by chrisL (Member # 97) on 22 November, 2003 05:01 PM:
that sticker is the "widow sticker" that came with delivery.
I was talking about the sticker that lists the optional slp content that is on the passenger door.
Posted by MidnightSS (Member # 2000) on 22 November, 2003 09:22 PM:
Gotcha. I'll learn to read one of these days.
[I think I saw the word sticker and my mind kind of jumped to the window sticker I always meant to order.]
[ 23. November 2003, 07:58 PM: Message edited by: MidnightSS ]
Posted by Mike2001SS (Member # 2088) on 24 November, 2003 06:12 PM:
I have always had the best of service from SLP over the years and have got many things from them since 1998. I once neede a set of lug nut caps the crome ones for the 10 spoke wheels as I had lost 2 and was leaving home for Superfest in 2 days I gave them a call and had them at my house the next day you can't beat that service when you tell them you need it and when.
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) but wanted to share experience with SLP...I ordered an engine plaque for my SS along with some other goodies, SLP's rep made a mistake determining my car's production # for the plaque....after I called for verification, Matt at SLP found the error and assured me the plaque would be intercepted and fixed...well, I just received it and sure enough, they got it right. I found SLP's people to be helpful and efficient. With all the negative posts I have seen about people's experiences dealing with them (mostly on other boards), I felt I should post this.
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