I bought my 35th LE back in Aug... with 26K miles on it. When I bought the car I didnt realize that the rubber boot between the LID and the TB was ripped, its the SLP/Blackwing option LID, part of the 345hp/350tq package. Took the car to the local dealership to have it replaced under warranty.... well.. its covered but I am now waiting on month 5 because SLP is basically IGNORING my dealerships request for a warrantied replacement part.
Since it took the dealership so long, once it had reached 2 months waiting I replaced the stock SLP LID with a TSP one.
My tags were due this month, for the first time since I bought it, and I though I may have had to smog the car but luckily I didnt. It wouldnt have passed here in CA with a ripped intake boot... would have automatically failed visual. My dealership did express that to SLP when requesting the part... didnt seem to matter much.
Good ole SLP... pissin people off seems to be the trend lately huh? Posted by Mike2001SS (Member # 2088) on :
quote:Originally posted by Avengeance Z4C: I bought my 35th LE back in Aug... with 26K miles on it. When I bought the car I didnt realize that the rubber boot between the LID and the TB was ripped, its the SLP/Blackwing option LID, part of the 345hp/350tq package. Took the car to the local dealership to have it replaced under warranty.... well.. its covered but I am now waiting on month 5 because SLP is basically IGNORING my dealerships request for a warrantied replacement part.
Since it took the dealership so long, once it had reached 2 months waiting I replaced the stock SLP LID with a TSP one.
My tags were due this month, for the first time since I bought it, and I though I may have had to smog the car but luckily I didnt. It wouldnt have passed here in CA with a ripped intake boot... would have automatically failed visual. My dealership did express that to SLP when requesting the part... didnt seem to matter much.
Good ole SLP... pissin people off seems to be the trend lately huh?
Why would you replace the lid when all you need is a boot and lots of people replace thier boots with smooth ones and can buy ones that fit local.
Posted by Avengeance Z4C (Member # 2053) on :
The boot Im talking about is not replaceable by the local stuff youre talking about... in your sig it says you have all the SLP options, does yours have the SLP LID that was made by Blackwing? I let the dealership keep the ripped one as a reference for ordering or Id take a pic of it to show.
Even if it could be relaced locally its besides the point.
Posted by sscamaro (Member # 1330) on :
Good ole SLP... pissin people off seems to be the trend lately huh? [/qb][/QUOTE]Why would you replace the lid when all you need is a boot and lots of people replace thier boots with smooth ones and can buy ones that fit local. [/QB][/QUOTE]
I think he is talking about the boot that attaches to the lid and not the ribbed one.
Posted by chrisL (Member # 97) on :
Something is not right.
I would call SLP directly and verify the dealer's claim.
Posted by Avengeance Z4C (Member # 2053) on :
quote:Originally posted by chrisL: Something is not right.
I would call SLP directly and verify the dealer's claim.
I may just order one myself.. pay for it.. then call GM HQ and have them reimburse me.
Posted by Mike2001SS (Member # 2088) on :
quote:Originally posted by Avengeance Z4C: The boot Im talking about is not replaceable by the local stuff youre talking about... in your sig it says you have all the SLP options, does yours have the SLP LID that was made by Blackwing? I let the dealership keep the ripped one as a reference for ordering or Id take a pic of it to show.
Even if it could be relaced locally its besides the point.
I was not meaning that they should not have got one to you quick but just to get it inspected and no mine is a 2001 SS and they did not have thatlid offered then and I have their aftermarket lid that you had to get after you got the car. They did not offer that set up in 2001
Posted by Avengeance Z4C (Member # 2053) on :
quote:Originally posted by Mike2001SS:
quote:Originally posted by Avengeance Z4C: The boot Im talking about is not replaceable by the local stuff youre talking about... in your sig it says you have all the SLP options, does yours have the SLP LID that was made by Blackwing? I let the dealership keep the ripped one as a reference for ordering or Id take a pic of it to show.
Even if it could be relaced locally its besides the point.
I was not meaning that they should not have got one to you quick but just to get it inspected and no mine is a 2001 SS and they did not have thatlid offered then and I have their aftermarket lid that you had to get after you got the car. They did not offer that set up in 2001
Ahh.. for some reason I thought that option was available for the 01s too.
Posted by Mike2001SS (Member # 2088) on :
Wish it had been but had to order the lid and put it on myself after I got the car. All they offered in 2001 was the duel-duel exaust which was the 335 HP package and you had to get a lid later
Posted by SS 891 (Member # 1968) on :
I think i will jump on this bandwagon. I ordered a SS grill from SLP on Monday last week. I was told by "Joey" that it was in-stock. I called thursday to get a tracking number and it wasn't even shipped yet!!! Not only that, but I ordered SS floor mats, SLP Chrome logo, and a few other things on December 3rd, i didnt get them until jan 16th!!!
The service there is getting HORRIBLE! Or maybe they are too busy making Mustang parts and forgetting what made them sucessful...?
[ 25. January 2004, 12:55 AM: Message edited by: SS 891 ]
Posted by CamaroSS2002LE (Member # 2023) on :
Not to throw cold water on a perfectly good rant but I ordered a number of things on January 15th as part of their sale and got three emails from them the next day confirming my order and letting me know a couple of things were temporarily out of stock and that the rest would be shipped as soon as possible. Part of my order was the entire CME exhaust system, lid, etc. I doubt they have them just packed up and ready to go. On the 22nd I received another email with the shipping info and tracking numbers. All due here on the 29th according to UPS. This is my 4th or 5th order to them and it always gets here within 2 weeks. Yeah, I'd like to have it here in a week or less but 2 isn't bad. Service seems fine. Obviously, I might be in the minority, or maybe I just have good luck.
Posted by ss_rs_z (Member # 1888) on :
Sorry to hear about the problems. Maybe it could have been a bad customer service rep.
I hope you get the boot you need soon.
As for the SLP insignia I didn't know those were available for sale. I wouldn't mind getting one for my 35th along with some donaldson filters. Posted by Ken Howe Sr (Member # 196) on :
I ordered the SLP "Camaro SS" floor mats last month and received them last Tuesday.Customer Service send me an e-mail a few weeks ago indicating the mats were on backorder and they were receiving them on Jan 16th.If you have any questions regarding SLP.Send them an e-mail to Customer Service.They have been great getting back to me with an answer.
1999 bright red t-top SS #1311 only 13943 miles Posted by chrisL (Member # 97) on :
quote:Originally posted by Avengeance Z4C: I may just order one myself.. pay for it.. then call GM HQ and have them reimburse me.
GM has nothing to do with SLP second sticker content.
Posted by chrisL (Member # 97) on :
quote:Originally posted by SS 891: I ordered SS floor mats, SLP Chrome logo, and a few other things on December 3rd, i didnt get them until jan 16th!!!
To be fair to SLP on this one, they do close down for the Christmas holiday thru New Years, so things do get backed up.
Posted by JohnS (Member # 1073) on :
I've had fairly good service from SLP, dealing with them directly. However, 5 months is still too long to wait. Something's just not right. Did the dealer try to contact SLP by 'phone, or process the paperwork through channels? Maybe the paperwork got lost in the system.
Posted by gauSSian (Member # 2027) on :
I've never had any problems ordering from SLP. I was told my CME tips would take 2-3 weeks (backordered) and they took 10 days to get here. Everything else I have ordered gets here within 5 days.
One thing that sets them apart from others in my opinion, is that when they say they are going to call back, they always do. Posted by killabee (Member # 860) on :
They screwed me once and I'll never order again. Besides 99% of the time you can get SLP stuff cheaper elsewhere tbyrne, stealth, lmperformance
Posted by ss_rs_z (Member # 1888) on :
The only problem I had was the Rep forgot to add sales tax and I had to send in a check for a buck something to cover shipment of my engine plaque. A nusance since it was her fault and feel they should have just covered it but other than that..........no problem.
Posted by MM (Member # 1247) on :
I would suggest giving SLP warranty dept. a call and see what the real story is.... My dad had a hood alignment problem on his 02 SS and the dealer had the car hostage for over a week. I got a little suspecious and made a few call to some of my contacts.... bottom line was the dealer wasn't doing something right... got it handled and then things started moving ok....
Posted by SS 891 (Member # 1968) on :
quote:Originally posted by chrisL:
quote:Originally posted by SS 891: I ordered SS floor mats, SLP Chrome logo, and a few other things on December 3rd, i didnt get them until jan 16th!!!
To be fair to SLP on this one, they do close down for the Christmas holiday thru New Years, so things do get backed up.
I knew that, but if you looked at SLP's website, it said orders that were placed before dec 13, should arrive by Christmas.. I ordered 10 days before that cutoff, and it still took a month to get here and it was an instock item. I didnt mention that i was sent the wrong color, but they correct one arrived in 3 days, how is that possible? That still doesnt explain why an instock order placed on monday still hasnt shipped??? I dont know, but i think i will look elsewhere for my SLP needs... Just my .02
BTW: this wasnt my first order with them either. I have ordered 3 or 4 other times and everything went just fine, but that was when they has SLPENG still operating.
[ 25. January 2004, 02:23 PM: Message edited by: SS 891 ]
Posted by el ess1 (Member # 1544) on :
I don't mind dragging this dead horse over to the water trough and sticking his head in one more time. Of course, you must be very careful around here by voicing another opinion about SLP because that can get your thread locked.
SLP (PP or Eng) brings a lot of it on their own selves, so I don't feel much sympathy for them in the rather erratic way their business is run from a customer's standpoint. Apparently, based on personal experience and others' accounts, they don't value customer's loyalty as much as they probably should. I think they forget why they're in business sometimes. Of course, they've got all the SLP SS replacement parts there, so for the most part, they have you over a barrel on those.
My own personal dealings with them vary. Sometimes I've had great service and sometimes I've had better service from some inept kid at McDonald's. Agree or disagree, that's the honest truth. And you may deduce from several different stories that SLP CAN deliver when they want to. (CME tips in 10 days vice 2 weeks)
Don't get me wrong, I LIKE SLP, and their products are good for the most part, but they're long term business strategy doesn't seem to include customer service. And past accomplishments mean nothing if you don't deliver today. As good ol' Ben Franklin said, "Well done is better than well said."
You don't have to give away the store to keep customers, but you at least have to send the parts people order in a reasonable time or at least keep them informed of their status. That's called "value-added". It costs little to nothing. I've had delays happen to previous orders and never got a call about the shipment delays. I had to call them everytime. And after leaving messages to call, they rarely called me back.
I've got a pretty good sized order pending right now from SLP. They were very curteous on the phone, as always. They told me because of the holiday vacation, the orders were backed up and it would be a few days or so before it shipped and I should see the order by the 23rd. Good to know upfront. That's the kind of information that takes 2 seconds to convey and prevents misunderstandings later.
Posted by chrisL (Member # 97) on :
quote:Originally posted by el ess1: I don't mind dragging this dead horse over to the water trough and sticking his head in one more time. Of course, you must be very careful around here by voicing another opinion about SLP because that can get your thread locked.
I want to address this point here and now.
Voice your opinions. No problem. Post the same thing again as someone did to get the post back to the top, and yes, it gets locked.
A few points to consider: 1) Foremost, SLP has treated the SSOA very well over the years.
2) No one from SLP is active on this board at this time.
DaveH has been on a sabattical from the internet since he shut his board down. JeffY no longer works at SLP. Jeff may occasionally anwswer a tech type question, but dont ask him to respond to specific SLP issues.
Posted by el ess1 (Member # 1544) on :
quote:Originally posted by chrisL: A few points to consider: 1) Foremost, SLP has treated the SSOA very well over the years.
2) No one from SLP is active on this board at this time.
If you ask me, Dave deserves an Internet break. Good Lord, he used to almost have to live here. I don't envy him in that regard. I'm glad he's taking it easy, or as easy as Dave can take things.
To point 1), in business, it's "what have you done for me lately?" Treating the SSOA well over the years has NOTHING to do with how they treat customers in ordering their parts and services, regardless of the customer's affiliation with the SSOA. I was never once asked if I were an SSOA member when I've ordered from SLP. Would I have been given special treatment because I am? I wouldn't expect to. I must be missing the relevance of point 1) in how it pertains to running a customer service department. Supporting the SSOA over the years shouldn't automatically qualify for a free pass.
Sure, they have a soft spot for the SSOA, who wouldn't? My points weren't about SLP-bashing, because I've stood up for SLP before at other boards where they're not so accepted. It's about how you're treated by the people who take your money and the value you perceive you're getting as a customer. It could have very well been Maytag, or Sears, or (insert business name here). For the most part, SLP gets it right, but the pattern of the things that don't go right are disturbing to me in the fact that most of those can be taken care of quickly should they choose to do so. It's like a crapshoot when you pick up the phone to call. The infrastructure hasn't seemed to evolve to streamline taking care of issues as they arise. It seems to be it all depends on who you talk to at SLP to get things resolved.
And it's sad that Jeff had to leave SLP, but that's business. His viewpoints are missed, because even as terse as he is, he is still a car guy, and conveyed a lot of good information and did a lot to help resolve issues.
Just some neighborly observations. I call them as I see them, so if anyone has some evidence to counter my observations, I'm open to other's viewpoints.
Posted by Diggler's HMS (Member # 1067) on :
Back to the original post.......
I would do some investigating on my dealers actions and parts. Ask your service advisor who he spoke to, what times he called, what time he was promised the part.......etc. Ask for a copy of the log that the service advisor should have taken. If it cannot be produced, then I wouldnt lay the blame past your service advisor. I hope you realize that sometimes people tell you what you want to hear, but dont always come through on their word. Unfortunately in the automotive world, some people look for the money, rather than the loyalty and customer service aspect. There is a good chance that your dealer hasnt even called SLP. If he/she happens to be one of these people whom I speak of, they probably see your vehicle as a last of priority, mainly because you are covered under warranty. Did I also not see that you took that part off your car and gave it to the dealership? This would I guess mean that your car is at home, and immobile. That would be reason #2. Hell the dealership has probably forgotten about ordering that part. Are you following up daily? I would be on top of it, calling at the same time, everyday.
Now if you have been following up on what your service advisor is telling you, and you are constantly calling or visiting your dealership, then I would call SLP and see what might be going on. I am sure they can pull up any order status by VIN, so you should be able to find out what is going on with any parts that have been or havent been ordered. Like ChrisL said also, the holidays have just passed a couple of weeks ago, so things should be about back to 100% from that.
In my personal experience with my SS, I have always had great customer service and very prompt delivery time. I would do some more investigating against your dealership though, before laying the blame on SLP.
Posted by HTWLSS (Member # 117) on :
quote:Originally posted by el ess1: Of course, you must be very careful around here by voicing another opinion about SLP because that can get your thread locked.
A thread will get locked when ANY company is repeatedly hammered on. Present the facts, state your case, relay what you've done to attempt to resolve the matter and follow up with what the end result was.
Stick to the facts and be clear about the situation, keeping your opinion out of it.
Repeated whining that doesn't result in a solution is what gets a thread locked, no matter what company it's about.
If you're going to continually complain without taking action to resolve the issue, take it away from the public board and discuss it somewhere else.
The moderators may choose to lock up this one, too.
Posted by chrisL (Member # 97) on :
quote:Originally posted by el ess1: My points weren't about SLP-bashing
Neither were mine.
Let me be clear. Criticism is fine. I was specifically addressing your statement below.
quote:Originally posted by el ess1: Of course, you must be very careful around here by voicing another opinion about SLP because that can get your thread locked
I was not addressing your opinions of SLP or how they run their business.
HTWLSS pretty much summed it up above.
Posted by 1-35 anniverasy LE (Member # 2040) on :
i ordered a 35th ann. car cover mid dec . didnt receive till mid jan. i think they may have closed up for holidays,when it showed it was all there ,no complaints . if i had to choose who dropped the ball that long, i would suspect the dealer not really following through, i would even guess that they were telling you what you wanted to here from there side . i have [never] had a dealer follow through with promises on a used car. thats 4 in the last 4 years, [just my guess] dont be to disapointed in them just remind yourself to be a man of integrity,this kind of thing always comes back to haunt the person with no integrity .GOD BLESS
Posted by DanA_F99_1977 (Member # 118) on :
Points taken. The thread is dangerously close to just going on too long. This thread starts with a legitamte issue, whether it is the deaker or SLP, there are good suggestions on how to try and get it resolved, I would suggest trying to contact SLP and explain the situation, then report back here how it goes, so we all know. I work in customner service and I KNOW that no matter how hard I try, I cannot satisfy every situation. I am not surprised at any company that has some complaints from customers. What interests me is how they respond to those complaints. I would like to hear more about how SLP respomds to this one. Anything else is just gripimg further and WILL get this thread locked. Right now, I think it is back on track and will let it go.
Posted by Avengeance Z4C (Member # 2053) on :
Wow.. this thread got BIG.
Im gonna do some investigation on this... Ill let you guys know what I find. Thanks. Posted by Mike2001SS (Member # 2088) on :
quote:Originally posted by Avengeance Z4C: Wow.. this thread got BIG.
Im gonna do some investigation on this... Ill let you guys know what I find. Thanks.
Make sure the dealer is contacting the right division of SLP also as the blackwing lid that came on the car was different than the one from PP and you had to get it from SLP eng. not PP. Took me months one time to get wheels replaced and it was not SLP it was the dealer to dumb to know how to go about it and would not listen to someone who knew. Back in 1998 when I ordered my first of 3 SS's they did not know how to order one and had never sold or even seen one till mine came in and then they wanted on the band wagon, but still never learned how to handle a warranty item. My luck was I knew several of SLP staff personally over the years and they always did me right even once shipped me parts to NC over night so I could have them on to go out of town to a big car show the next day. Can't beat that service. No company is perfect though but most of the time the trouble with second build items it at the dealers end
Posted by 02ZL1_97SS (Member # 2100) on :
I have had a similar experience with SLP also. I ordered a new 30th anniversary car cover for my car the day they opened from being closed for the holidays. I spoke with Terri there (Matt's assistant?). I gave her the part number and also my credit card number. She said it would be shipped out by the next day. After two weeks I checked my credit card statement and my card had still not been billed. I again played phone tag trying to get ahold of Terri. I ended up finally talking to another gentleman there and he said he would get it out. Well, I finally got it this last Friday. A brand new "35th" anniversary car cover. So, once again, I have to make long distance telephone calls to get this corrected as well.
I agree, SLP's customer service leaves alot to be desired ! ! !
Posted by blkragss02 (Member # 1801) on :
I agree, SLP's customer service leaves alot to be desired ! ! ! Posted by jimb0 (Member # 176) on :
I had the same boot ripped on mine. I called SLPs warranty number and asked them if I had to go through the dealer to get it replaced. The customer service rep asked if I wanted the dealer to replace it or do it myself. I told them I would do it myself...he asked me for my V.I.N., I gave it to him, and had the boot 5 days later. I have been ordering parts (thousands of dollars worth) from SLP since 1992 and have never had a problem with delivery times or getting the right parts. Most larger orders have even had some freebies thrown in.
Guess I've just been lucky...
Posted by Avengeance Z4C (Member # 2053) on :
quote:Originally posted by jimb0: I had the same boot ripped on mine. I called SLPs warranty number and asked them if I had to go through the dealer to get it replaced. The customer service rep asked if I wanted the dealer to replace it or do it myself. I told them I would do it myself...he asked me for my V.I.N., I gave it to him, and had the boot 5 days later. I have been ordering parts (thousands of dollars worth) from SLP since 1992 and have never had a problem with delivery times or getting the right parts. Most larger orders have even had some freebies thrown in.
Guess I've just been lucky...
AWESOME! Do you have that number handy?
Posted by Opie (Member # 2007) on :
I have to agree with jimbo. I have ordered from SLP without problems. I just placed on line order first week in Jan and got my order in less than 10 days. That was my first on line order, others over phone.
But I would like to see the numbers/break downs on the 2002's. That is my biggest complaint about SLP and will continue to be until they release the info. They said they would be providing this info, still waiting...
Posted by Sparks (Member # 2028) on :
Look at it this way Opie. Us 02 SS owners own the only cars for which there are no (second sticker) option breakdowns! We have the only such cars in GM history. Say you've got an 02 1LE with various options you can truthfully say that it may well be the only one just like it in the world! So we've got that going for us! Posted by ws6wu6 (Member # 2134) on :
My advice is too contact SLP directly and tell them to ship it to you and let you install it yourself if you can. I had a similar situation with the drivers air inlet grill on my Hawk. I took it to the dealer and it ended up taking months to get it in. First they sent the heat extractor grill instead of the inlet grill. I don't remember the exact time it took but it was over three months. Well shortly after I installed the new grill it started to peel just like the one before in the exact same spot. I called SLP directly and told them what I had and I would prefer to just get it and put in on myself. In less then a week I had the part. So from over three months to less then a week. There is no rhyme or reason to it. But my advice is try to deal with SLP directly and see if it goes faster for you.
Posted by DanA_F99_1977 (Member # 118) on :
Enough already, the only thing more to this thread should be the status of what Avengeance finds out with the dealer and SLP! I don't want his thread turned into a back and forth with good service from SLP vs A lot to be desired. We have established that like all companies there are a lot of stories in different situations so we don't need anymore examples. Lets just see what Avengeance finds out since this is his thread.
Thanks for you assistance.
Posted by Avengeance Z4C (Member # 2053) on :
UPDATE!
I went to the dealer today, Sat, cause I needed to get some parts. As I walked out I saw the lady that was taking care of the boot situation... I didnt know that she worked on Sats. So since I saw her I decided to get some info about what was going on.
Anyways.. she walks to me and says "Youre gonna be soooooo happy.." My boot had come in friday afternoon, and she found out on Sat. Said she didnt want to bother me on my Sat so she was gonna call me on Mon about it. So she gave me the boot.. and all is good now. She also mentioned that she is upset with SLP cause I was one of 4 people that have been waiting on SLP parts... specifically because of SLP delays.
Got my boot, Im happy now 5 months later, but I still feel for the other 3 still waiting on SLP. I strongly feel that the delats are on SLPs end... not the dealer. Thats just my opinion though.
Posted by ss_rs_z (Member # 1888) on :
Glad to hear you received your part Avengeance. Posted by chrisL (Member # 97) on :
quote:Originally posted by Avengeance Z4C: Got my boot, Im happy now 5 months later, but I still feel for the other 3 still waiting on SLP. I strongly feel that the delats are on SLPs end... not the dealer. Thats just my opinion though.
Glad you got your boot.
I wished you had contacted SLP to find out the story from their side.
You are passing judgement based solely on the dealers version of what happened. That doesnt seem fair.
If I had a customer waiting on a part for 5 months, I know I wouldnt consider it an "inconvience" to call him to let him know the part is in just because it is Saturday.
How many customers work close enough to the dealership to get there during weekday business hours? My guess is most people would have to go on a Saturday to pick up the part anyway.
Maybe SLP is totally at fault.... but if the dealership was at fault, do you think they'd tell you or pass the blame to SLP?
A simple phone call to SLP would have answered that.
Posted by Stealth Performance (Member # 1072) on :
ChrisL are u a spokesman for SLP ?
Posted by Avengeance Z4C (Member # 2053) on :
quote:Originally posted by Stealth Performance: ChrisL are u a spokesman for SLP ?
Kinda seems like it.. I mean.. I did mention it was just my opinion.
I look at it this way.. Ive been hounding this person for 5 months now about this boot. Its just my opinion that there is probably nothing she did within the last couple weeks that she wasnt doing already. Know what I mean.. and I do also recall her mentioning that they were waiting on SLP for a few other people back then, too, which they are still waiting on.
I dont know.. its just my opinion. If I have to order SLP parts, for warranty replacement, Ill probably do it myself knowing that it may help.
Posted by chrisL (Member # 97) on :
quote:Originally posted by Stealth Performance: ChrisL are u a spokesman for SLP ?
I dont get compensated for it.
Posted by chrisL (Member # 97) on :
quote:Originally posted by Avengeance Z4C:
quote:Originally posted by Stealth Performance: ChrisL are u a spokesman for SLP ?
Kinda seems like it.. I mean.. I did mention it was just my opinion.
I was simply responding to your opinion. No flame was intended.
I didnt think your opinion was fully informed because you only had one side of the story.
I did say SLP could be totally at fault. I dont know. Point is, neither do you really. So am I questioning if your criticism is fair.
[ 02. February 2004, 12:04 AM: Message edited by: chrisL ]
Posted by Stealth Performance (Member # 1072) on :
quote:Originally posted by chrisL:
quote:Originally posted by Stealth Performance: ChrisL are u a spokesman for SLP ?
I dont get compensated for it.
I think u may want to ask Kevin @SLP Performance Parts before start speaking for them on their Behalf
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Or maybe they are too busy making Mustang parts and forgetting what made them sucessful...?![[Big Grin]](biggrin.gif)
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