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Originally posted by Camaro_Woody:
I have the same problem with bubbling paint. can you tell me where and what it looks like, for my reference.

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Originally posted by JohnS:
C071 is having his roof replaced. A manufacturing error caused the roof panel & paint to blister. The guys at Legendary Motorcar are doing the job for me. Here's a couple of pics of the new plastic roof panel being fitted before being primed, glued & painted.

From the front

From the right side

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Your car should be in good hands, Legendary Motorcar does top notch work.

Maybe you'll get lucky and they'll feature your car on an upcoming episode of Dream Car Garage

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2002 Trans Am Firehawk #C026
345 HP package, Black on Black Leather, A4,
Bilstein Suspension, Auburn Differential,
Chrome Wheels, Custom Rear Deck Mat, Floor Mats, Car Cover, Portfolio

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Originally posted by 2002Z4CSS:
What was wrong with the old roof panel that it could not be fixed?

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Originally posted by SS_CarGuy:
Did you know there is a TSB for the bubbling problem? GM should have fixed it for you for free.

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There is the TSB covering the problem. Apparently, the glue holding the roof panel to the car body is reacting with the plastic panel material. My good friends at GM Canada are taking a hard line and won't cover the cost outside of the warranty period. I've gone through three levels of customer service, all with a negative reply. It just makes me feel so good about driving a GM vehicle. Unfortunately, I had my sights set on the new Cadillac mid size 4X4 to replace my Jeep GC, but now I'm having second thoughts, due to how I've been treated by GM Canada. (end of rant!)

Here's a link to a detailed discussion on this issue at LS1TECH.com including the TSB. It's interesting reading.

LS1TECH - Paint Bubbling posts

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Originally posted by JohnS:

quote:

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Originally posted by 2002Z4CSS:
What was wrong with the old roof panel that it could not be fixed?

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quote:

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Originally posted by SS_CarGuy:
Did you know there is a TSB for the bubbling problem? GM should have fixed it for you for free.

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There is the TSB covering the problem. Apparently, the glue holding the roof panel to the car body is reacting with the plastic panel material. My good friends at GM Canada are taking a hard line and won't cover the cost outside of the warranty period. I've gone through three levels of customer service, all with a negative reply. It just makes me feel so good about driving a GM vehicle. Unfortunately, I had my sights set on the new Cadillac mid size 4X4 to replace my Jeep GC, but now I'm having second thoughts, due to how I've been treated by GM Canada. (end of rant!)

Here's a link to a detailed discussion on this issue at LS1TECH.com including the TSB. It's interesting reading.

LS1TECH - Paint Bubbling posts

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Paint is one of those funny issues..... I would imagine every manafacture has the same approach. I doubt you'll find anyone out there will cover paint issues outside of warranty. The simple reason is that you don't know what the car has been through (ie bad body work, customer maintence or lack of to body panels, car wash or enviromental damage etc.) I'm suprised with a TSB out there that you were still given the run around if it applies to your year and you fall within the affected VIN's....

Oh BTW I've driven the new caddy SUV... its the SRX and it drives REALLY nice.... try it and you'll be hooked.

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2002 SS #5973

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Originally posted by JohnS:
There is the TSB covering the problem. Apparently, the glue holding the roof panel to the car body is reacting with the plastic panel material. My good friends at GM Canada are taking a hard line and won't cover the cost outside of the warranty period. I've gone through three levels of customer service, all with a negative reply. It just makes me feel so good about driving a GM vehicle. Unfortunately, I had my sights set on the new Cadillac mid size 4X4 to replace my Jeep GC, but now I'm having second thoughts, due to how I've been treated by GM Canada. (end of rant!)

[/QB]

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I hear you there with the warranty.I took my GMC Sonoma to 2 different dealers while it was still under the full factory warranty for 3 of the 4 aluminum wheels having clear coat that is flaking off.The local GMC dealer would not touch it and told me to take it to the selling Chevy dealer who GM Certified the vehicle.They were going to replace the wheels and yesterday the SM told the tech that they are not covered past the 6,000 mile mark.No where in my GMC warranty manual does it state that so today I was on the phone with GMC Customer Assistance to see if that statement was true.I am still waiting for the call back.The GMC dealer did not even want to repair the worn door hinge pins and bushings or the seat track that would not latch in position.At least the Chevy dealer fixed those concerns with no questions.

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Current ride is:
2002 Brickyard 400 35th Anniversary LE convertible #22,SLP build# 0036,35th Anniversary Build #47
EMCC Member #234 www.emcamaro.org
WCA Member #197582
MMCC Member #28
NEOCC Member #634

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Originally posted by SS_CarGuy:
John................
What is Legendary Motorcar charging you for parts and labor? Were they aware of GM's problem with the adhesive?

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Originally posted by MM:

Oh BTW I've driven the new caddy SUV... its the SRX and it drives REALLY nice.... try it and you'll be hooked.

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GM just doesn't get it do they? [/QB]

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I couldn't agree with that statement more. IMHO, the biggest problem with GM is that they say they are the business of making money. Vehicles is how they make money.

This is different from a company being in the business of making vehicles....from which it earns money.

Subtle difference, but it fundamentally affects the mindset on how decisions are made about product and customers. In this case, the decision is it will cut into profits if repairs are approved. Rather than from the prespective we can keep a customer who will buy another and then another vehicle that we make.

Besides....there were so few Camaros and Firebirds made that the overall cost to repair can not be that high

I know this is an over simplification.....but keeping customers satisfied with your product or service is one of the fundementals to staying in business.

And GM's market share continues downward through 30%. At one time it was in excess of 60%. Sigh!!!

Bill M
98 TA

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Originally posted by JohnS:
I guess why I'm concerned about buying the Caddy, is that I would have to deal with the same Service organization as I've done with the Camaro. I don't know whether I want, or need, that frustration.

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Even if you were to make the decision to go with the Caddy in spite of all this, I'd urge you to wait and get one produced at least a year after introduction.

We've had tons of grief with our Envoy, an early production unit, and the dealer service department has as much as told that that's to be expected early on in the life cycle of an all-new vehicle. I can accept that as a reasonable assumption, the part I wasn't expecting was the dealer and GM denying problems exist until there is critical mass of people complaining about it.

Things didn't really change much until I filed for arbitration with CAMVAP, then the red carpet got rolled out

For me to acquire another new vehicle, from any manufacturer, it will have to be something real special that I'm willing to put up with dealer and manufacturer indifference.

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Originally posted by poSSum:
For me to acquire another new vehicle, from any manufacturer, it will have to be something real special that I'm willing to put up with dealer and manufacturer indifference.

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I agree with you. I've had the same experiences, with one important difference - good customer service. Here's a couple of examples;

I bought a new '77 Chev Caprice coupe (1st year of this downsized model) - problems included peeling paint and having the 350 CI engine replaced due to the crank seizing (main bearing seats were machined out of alignment). Each problem was fixed, no questions asked, and the Service Manager even gave me his car to drive while the motor was being replaced. Even though I was disappointed with the car, the good customer service resulted in me buying an '84 Caprice.

I bought an introductory year Grand Cherokee in '93. There were lots of problems and recalls, but again because of good customer service, I've purchased two more Grand Cherokees.

I'm sure we're not alone. Good after sales service sells products, whether it is lawn mowers or cars.

Some day, maybe we'll see a defect-free North American car (unfortunately it will probably be built in a Japanese owned factory ) but until then I think the big three would improve (or at least maintain) their market share if they focused more on good customer service at their front line - the dealers - to drive brand loyalty.

Once, someone told me that a receptionist is a company's most important employee, because the receptionist is usually the first person that a visitor comes into contact with at a company's site. How the receptionist acts will leave a good or bad impression about the company with the visitor. Similarly with GM, I consider the dealer to be their most important employee. How we view the dealer is usually how we view GM.