quote:Originally posted by MMMM_ERT: Note that I said "most"....
You did say "most" in the paragraph above this comment: "No matter how nice, knowledgeable you are, the dealer is gonna stick it to you anyway."
Although your resume sounds impressive, it sounds like to me, you didn't deal with the "general public", it was business to business. So I can understand how you would have difficulty in placing yourself in my "shoes".
This could go on and on for months. The point is, it was not my job to build the car. It is my job however, to make sure that the customer is "completely satisfied" and more than 97% of MY customers sre. You can't please everyone all the time. Some people have very unrealistic demands and feel that they should never have to take responsability for their car.
I too could write a book about customers and the things I see everyday that are unbelievable.
How about the guy who had a '04 Cav who is a miner that was driving on a quarry road, hit a rock that punctured his tire and demanded that GM warranty his tire? "No rock should ever put a hole in a tire!" he said. I guess when they use explosives to blow up the quarries, you NEVER see sharp rocks. They explode with smooth edges?
Or, from last Friday, "The paint on my 03 Avalanche is peeling on the hood." I look at it, clearly is rock chips, with mud and dust all over the vehicle. You tell me this person doesn’t travel behind someone and rocks don’t fly up and chip the paint?
And the best one to date. 3 months ago, a 99 Vette was towed in. He said he drove through 6 inches of water, yet the airbox is full of water, the HOLE in the side of the block near the oil filter spurts out water when you crank it. He called me everything in the book and claimed this is GM's fault! They should warranty the engine. "You should be able to drive through 6 inches of water!!!" Lets see, you are about 4 years out of warranty and have 83,000 on your vehicle, PLUS drive it in a lake... I think you get my point.
Yes, and somehow, I still have to be professional and take pride in my job dealing with people like this. Unfortunately, these guys are not alone. Apparently, they breed like rabbits, because they are everywhere!
[ 10. June 2004, 06:27 AM: Message edited by: SS 891 ]
posted
Also, after checking this TSB here at the dealership, there has been an update. The revision is to correct a parts number. The new TSB number is #03-08-98-001A. Revision date is: 04/02/03
The correct part number for the "Applique Quarter Panel Upper Left" is 10240165.
I would scan this for everyone, but I don't have a scanner. So mark your copies accordingly.
[ 10. June 2004, 07:52 AM: Message edited by: SS 891 ]
quote:Originally posted by SS 891: Also, after checking this TSB here at the dealership, there has been an update. The revision is to correct a parts number. The new TSB number is #03-08-98-001A. Revision date is: 04/02/03
The correct part number for the "Applique Quarter Panel Upper Left" is 10240165.
I would scan this for everyone, but I don't have a scanner. So mark your copies accordingly.
Ok, this might sound like a dumb question, but exactly which part is this "applique" on the quarter panel?
[ 10. June 2004, 08:40 AM: Message edited by: el ess1 ]
Posts: 577 | From: Aiken, SC | Registered: May 2002
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quote:Originally posted by SS 891: The Applique is the "triangle" piece where the door window/halo/rear quarter meets.
Cool. That's what I figured it might be, but I wasn't quite sure. You know how great the GM parts descriptions are sometimes. A decal or emblem could also be an applique, according to their standards. Posts: 577 | From: Aiken, SC | Registered: May 2002
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posted
What's even more amazing, is the prices I got from GMpartsdirect.com for those little pieces. Mirror image parts. You'd think they'd be the same price. Anyway, at least the 165 number does show a picture of the triangle piece.
10240165 APPLIQUE- $5.25, lists for $8.90
10240164 APPLIQUE- $3.17, lists for $5.37
Note: If you order 7 per side on the same order from gmpartsdirect.com, total prices would be average of about $5.15 each delivered (about $13 S&H for 14 pieces), which is your best price without ordering a truckload. 8 or more each side, the shipping goes up.
10253596 PANEL-RF (hardtop)- $375.19, list $635.92
GMpartsdirect.com shipped to your location- $450.23
10254708 PANEL-RF (T-top)- $267.00, list $452.54
GMpartsdirect.com shipped to your location- $320.40
Posts: 577 | From: Aiken, SC | Registered: May 2002
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quote:Originally posted by CK-1 99SS: I too have just realized that I have this problem.. I was in a car show this past weekend and the sun was baking down on it all day.. Over the period of the 10 hours i was out there the bubbling got worse and worse to the point that I could see all the points of where the glue was.. I was shocked to say the least. I could actually run my hand over the bubbles and feel the bumps all over my roof... My car has never done this before. I am not sure what I am going to do about this as my car is out of warranty.. Its not like it is ever parked outside except for car shows.. On a better note though when I took my car home and put it in the garage the roof cooled down and most of the bubbles went down but there are some still there.. This now puts me in a dilema as what to do about it.. I guess I will wait and see what it looks like next time it is out...
What should I do???
I do know of the TSB and have for awhile now.. I just figured I was lucky enough not to have it...
You also have a '99. How many miles do you have on yours?
Tom
I have 52000 on it right now....
-------------------- Curtis Knops www.thefbody.com My website Stage II milled 6.0L heads Thunder Racing TR224 Cam LS6 Intake Jet Hot LT headers, no cats Magnaflow Exhaust 12.4@116.4mph on BFG G-force KD's 6spd, stock rear... Posts: 671 | From: Saskatoon SK Canada | Registered: Feb 2000
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quote:Originally posted by CK-1 99SS: I too have just realized that I have this problem.. I was in a car show this past weekend and the sun was baking down on it all day.. Over the period of the 10 hours i was out there the bubbling got worse and worse to the point that I could see all the points of where the glue was.. I was shocked to say the least. I could actually run my hand over the bubbles and feel the bumps all over my roof... My car has never done this before. I am not sure what I am going to do about this as my car is out of warranty.. Its not like it is ever parked outside except for car shows.. On a better note though when I took my car home and put it in the garage the roof cooled down and most of the bubbles went down but there are some still there.. This now puts me in a dilema as what to do about it.. I guess I will wait and see what it looks like next time it is out...
What should I do???
I do know of the TSB and have for awhile now.. I just figured I was lucky enough not to have it...
You also have a '99. How many miles do you have on yours?
Tom
I have 52000 on it right now....
Oh, I only have like 14000 on my Hawk. I did notice that its not 'bubbling', but more of a ripple (like bad orange peel) thats on the front part of the panel.
Tom
Posts: 88 | From: New Jersey | Registered: Nov 2003
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quote:Originally posted by SSHEETS: ...that's OK, I'll get my own beer
Get one for me while you're up!
There are good and bad GM dealers out there, just like there are good and bad people in the world. When I went shopping for my SS, my local GM saleperson told me "Well, we usually like to see about a $1200 profit on these. There's also the $600 hold-back charge". He wanted me to pay the $600 "hold-back" charge and I'm pretty sure that money is between GM and the dealer. $1200 profit! I paid $400 over cost by going to a dealer in PA, 45 min. away. So I won't go to that dealer in DE that tried to line his pocket. I've had good service with the PA dealer where I brought the car, but when it came time to rebuild the M6 tranny and install some better parts, I went with Doug N. advice and took it to Tom Oats (they have a Z-28 racing team) and got excellent service from them (also on other issues). My dealer might have done a good job, but I didn't know for sure, so I went with the good word of mouth. That's my story and I'm sticking with it! Posts: 641 | From: northern Delaware | Registered: Jul 2002
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quote:Originally posted by CK-1 99SS: I too have just realized that I have this problem.. I was in a car show this past weekend and the sun was baking down on it all day.. Over the period of the 10 hours i was out there the bubbling got worse and worse to the point that I could see all the points of where the glue was.. I was shocked to say the least. I could actually run my hand over the bubbles and feel the bumps all over my roof... My car has never done this before. I am not sure what I am going to do about this as my car is out of warranty.. Its not like it is ever parked outside except for car shows.. On a better note though when I took my car home and put it in the garage the roof cooled down and most of the bubbles went down but there are some still there.. This now puts me in a dilema as what to do about it.. I guess I will wait and see what it looks like next time it is out...
What should I do???
I do know of the TSB and have for awhile now.. I just figured I was lucky enough not to have it...
You also have a '99. How many miles do you have on yours?
Tom
I have 52000 on it right now....
Oh, I only have like 14000 on my Hawk. I did notice that its not 'bubbling', but more of a ripple (like bad orange peel) thats on the front part of the panel.
Tom
Check the illustration in the PDF link given in my previous response. If your "ripples" are in the location that they apply the glue, then you are already experiencing the beginning of the problem. That's the way mine looked at first too. Then they started to bubble.
-------------------- Dave S Black 2000 Camaro SS Posts: 502 | From: Fort Mill, South Carolina....Charlotte | Registered: Aug 2003
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quote:Originally posted by MMMM_ERT: Note that I said "most"....
You did say "most" in the paragraph above this comment: "No matter how nice, knowledgeable you are, the dealer is gonna stick it to you anyway."
Although your resume sounds impressive, it sounds like to me, you didn't deal with the "general public", it was business to business. So I can understand how you would have difficulty in placing yourself in my "shoes".
This could go on and on for months. The point is, it was not my job to build the car. It is my job however, to make sure that the customer is "completely satisfied" and more than 97% of MY customers sre. You can't please everyone all the time. Some people have very unrealistic demands and feel that they should never have to take responsability for their car.
I too could write a book about customers and the things I see everyday that are unbelievable.
How about the guy who had a '04 Cav who is a miner that was driving on a quarry road, hit a rock that punctured his tire and demanded that GM warranty his tire? "No rock should ever put a hole in a tire!" he said. I guess when they use explosives to blow up the quarries, you NEVER see sharp rocks. They explode with smooth edges?
Or, from last Friday, "The paint on my 03 Avalanche is peeling on the hood." I look at it, clearly is rock chips, with mud and dust all over the vehicle. You tell me this person doesn’t travel behind someone and rocks don’t fly up and chip the paint?
And the best one to date. 3 months ago, a 99 Vette was towed in. He said he drove through 6 inches of water, yet the airbox is full of water, the HOLE in the side of the block near the oil filter spurts out water when you crank it. He called me everything in the book and claimed this is GM's fault! They should warranty the engine. "You should be able to drive through 6 inches of water!!!" Lets see, you are about 4 years out of warranty and have 83,000 on your vehicle, PLUS drive it in a lake... I think you get my point.
Yes, and somehow, I still have to be professional and take pride in my job dealing with people like this. Unfortunately, these guys are not alone. Apparently, they breed like rabbits, because they are everywhere!
Your stories above are about idiots who are the type of people who will try anything to get a dealer to fix something that they broke/damaged themselves. People who cannot take personal responsibility for themselves.
What about the valid and quite common problems with vehicles that are well documented on every one of these f-body boards. The problems that one dealer fixes and another tells you to take a hike. I hold GM accountable, as it is their responsiblity to assure that the cars are repaired correctly and equally across the board from one dealer to the next.
You are right...I don't deal with the general public...I count my blessings for that.
I can also assure you...I have never gone to any dealer with an unreasonable or invalid request.
-------------------- 1968 Chevrolet Camaro Coupe RS/SS 350 - Quasar Blue, LOADED and just happens to be my pride and joy. 2002 BMW 540i 6-speed - Jet Black, nicely optioned (Daily Driver) 2000 BMW 323i 5-speed - Titanium Silver, nicely optioned (Wifes car)
posted
I'm really disappointed that GM hasn't come out with a consistent policy on implementing the paint bubbling defect repair. Having had to pay for my repair outside of the warranty period, but hearing that others have had their repair paid for by GM, is very frustrating.
Having said that, I'm not surprised that no official public policy has been published by GM (other than the TSB), due to the large number of cars affected, the varying time frames when the bubbles are being detected (you never know when the bubbles will first appear), and the associated high cost of all the repairs. Posts: 2359 | From: Waterloo, Ontario, Canada | Registered: Jul 2001
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posted
How likely is it that some of the glue can get on the hood? I have this problem, but it is where the driver side A pillar meets the hood, on the hood. There is a ripple that looks like a wave of clear coat, then behind that twords the pillar there is bubbles. As of yet they have not made it all the way to oozing out.
-------------------- 2002, Navy blue, T-top, T56, Black interior, K&N air filter, CAGS, SLP lid, SLP Mass airflow, new SLP smooth billows, Borla exhaust, SLP strut brace, Panhard bar, SLP FAI, Power antenna, LE1 upgrade, SLP subframe connectors, 4.10s, Baer rotors, SLP Torque arm, Kooks Headers, and lots of Zaino. Posts: 237 | From: Yorba Linda California | Registered: Aug 2002
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What about the valid and quite common problems with vehicles that are well documented on every one of these f-body boards. The problems that one dealer fixes and another tells you to take a hike. I hold GM accountable, as it is their responsiblity to assure that the cars are repaired correctly and equally across the board from one dealer to the next.
In a perfect world, this would be the case. I apologize that you have been treated poorly. I am sure if you would have delt with me, your feelings would be different.
quote:Originally posted by JohnS: I'm really disappointed that GM hasn't come out with a consistent policy on implementing the paint bubbling defect repair. Having had to pay for my repair outside of the warranty period, but hearing that others have had their repair paid for by GM, is very frustrating.
Having said that, I'm not surprised that no official public policy has been published by GM (other than the TSB), due to the large number of cars affected, the varying time frames when the bubbles are being detected (you never know when the bubbles will first appear), and the associated high cost of all the repairs.
John, how much did the shop you used charge to fix it???
Tom
Posts: 88 | From: New Jersey | Registered: Nov 2003
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quote:Originally posted by SS 891: I apologize that you have been treated poorly. I am sure if you would have delt with me, your feelings would be different. [/QB]
Its not your place to apologize..but I appreciate it none the less.
I can only speak for my experiences here all over California...it sure sounds like there are much better GM. dealers everywhere else.
Posts: 700 | From: Fighting the Nazis of the world..... | Registered: Jul 2002
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quote:Originally posted by Camaro_Woody: How likely is it that some of the glue can get on the hood? I have this problem, but it is where the driver side A pillar meets the hood, on the hood. There is a ripple that looks like a wave of clear coat, then behind that twords the pillar there is bubbles. As of yet they have not made it all the way to oozing out.
If you have an SS, any warranty issues would likely have to be approved by SLP Engineering themselves. I dont know how they make the hood, but I suppose it's likely that the outer and inner shell are glued together somehow. The problem with the roof panels is caused by gasses from the glue passing right thru the SMC (Sheet Molded Compound) causing the paint to bubble. Their solution to the problem was to be sure the INSIDE of the new SMC panel is at least primered and sealed before glue is installed. You might try calling SLP and explaining your problem.
-------------------- Dave S Black 2000 Camaro SS Posts: 502 | From: Fort Mill, South Carolina....Charlotte | Registered: Aug 2003
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quote:Originally posted by Camaro_Woody: How likely is it that some of the glue can get on the hood? I have this problem, but it is where the driver side A pillar meets the hood, on the hood. There is a ripple that looks like a wave of clear coat, then behind that twords the pillar there is bubbles. As of yet they have not made it all the way to oozing out.
If you have an SS, any warranty issues would likely have to be approved by SLP Engineering themselves. I dont know how they make the hood, but I suppose it's likely that the outer and inner shell are glued together somehow. The problem with the roof panels is caused by gasses from the glue passing right thru the SMC (Sheet Molded Compound) causing the paint to bubble. Their solution to the problem was to be sure the INSIDE of the new SMC panel is at least primered and sealed before glue is installed. You might try calling SLP and explaining your problem.
Only SLP content goes through SLP for approval...when my CME had an issue SLP treated me great too. Posts: 545 | From: Gardnerville, NV. | Registered: Aug 2003
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quote:Originally posted by Camaro_Woody: How likely is it that some of the glue can get on the hood? I have this problem, but it is where the driver side A pillar meets the hood, on the hood. There is a ripple that looks like a wave of clear coat, then behind that twords the pillar there is bubbles. As of yet they have not made it all the way to oozing out.
If you have an SS, any warranty issues would likely have to be approved by SLP Engineering themselves. I dont know how they make the hood, but I suppose it's likely that the outer and inner shell are glued together somehow. The problem with the roof panels is caused by gasses from the glue passing right thru the SMC (Sheet Molded Compound) causing the paint to bubble. Their solution to the problem was to be sure the INSIDE of the new SMC panel is at least primered and sealed before glue is installed. You might try calling SLP and explaining your problem.
This it the third time this has happened. SLP says it is a GM hood and they have to take care of it. It is a composite hood, so maybe the glue has something to do with it. So they primer the roof pannel first then paint it? Do you think that painting it with more primer(been painted 2 times already) would take care of it?
-------------------- 2002, Navy blue, T-top, T56, Black interior, K&N air filter, CAGS, SLP lid, SLP Mass airflow, new SLP smooth billows, Borla exhaust, SLP strut brace, Panhard bar, SLP FAI, Power antenna, LE1 upgrade, SLP subframe connectors, 4.10s, Baer rotors, SLP Torque arm, Kooks Headers, and lots of Zaino. Posts: 237 | From: Yorba Linda California | Registered: Aug 2002
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posted
I don't think my vert will have this problem at least
-------------------- Willard (Mike) Scott Worldwide Camaro Club North Carolina state Rep. 2001 SS convertible with all SLP opts. Sunset Orange Neutral top Neutral leather http://community.webshots.com/user/wmss Posts: 737 | From: Siler City N.C. | Registered: Sep 2003
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