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Posted by HTWLSS (Member # 117) on :
 
Good afternoon, Camaro/Firebird Friends..........

I know many of you are curious about Bob Lutz -- and how he's changed the
way business is done at General Motors.

Below is a link to an interview on Edmunds.com with a look at "GM's Car
Czar" that I think you'll find informative and inspiring. As many of you
know, I'm glad he's here and pleased that things are changing at warp
speed.........

(I'm also glad he and I agree on his comments about buying American vs.
Foreign!)


http://www.edmunds.com/advice/specialreports/articles/100660/article.html?tid=edmunds.h..reviews.graphic.18.
*


Scott Settlemire
Manager Chevrolet Shows and Exhibits
 

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Posted by JohnS (Member # 1073) on :
 
Very exciting, for sure!

It's a simple formula;

(Quality cars, meeting customer's needs & @ competitive prices) + (good after sales service) = satisfied customers.

Satisfied customers = increased market share.

The key will be to change customer perception of not only the cars, but the dealerships as well.
 

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Posted by ss_rs_z (Member # 1888) on :
 
I totally agree with the both of you.

I still say if the dealerships really cared about potential sales from customers then they will do what they can to ensure that hospitality, customer relations, and service is put first. This would help with customer satisfaction and subsequently the buyer would return for future sales.

Also I will never buy any type of foreign made vehicles even if they are made in the USA.

Just my $.02
 

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Posted by killabee (Member # 860) on :
 
he says the C6 will "suck the doors off
the viper" and they have more tricks off
there sleave. I can't believe this HP war
is going on and there isn't an Fbod in the
middle of it.
 

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Posted by ss_rs_z (Member # 1888) on :
 

quote:

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Originally posted by killabee:
he says the C6 will "suck the doors off
the viper" and they have more tricks off
there sleave. I can't believe this HP war
is going on and there isn't an Fbod in the
middle of it.

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I agree killabee. I am sure though that GM is working on a new FBody. Hang in there.
 

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