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My Camaro has only been to the dealer once for warranty work. It needed a new passenger side window motor. My experience told me that the Chevy dealers in my area suck and that I couldn't trust them. The answer...
I took it to the local Buick dealer where I have my wife's car serviced. They've always treated me right there. I brought the SS in and told them what I needed. Imagine their enthusiasm to have such a cool car in their shop All they see all day is old people and Park Avenues. They did everything I asked and thanked me for bringing it in. Not being a Chevy dealer, they even lied for me so that GM would approve for them to do the warranty work. They told GM that the local Chevy dealer was too busy and said they couldn't do the work right away and that they would gladly take care of the 'loyal GM customer' instead.
The way I see it is, if you find a service manager you like and trust, build a relationship with him (or her). Compliment him on the shop, their service, etc. Then you'll always have a place to go with a friendly face who knows and likes you.
[ 08. September 2003, 06:22 PM: Message edited by: Mark IXZD 150 ]
Posts: 878 | From: Hoffman Estates, IL | Registered: Feb 2000
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Very cool Mark. Glad everything went well for you and that is golden advice you have given. Thanks for sharing. Posts: 2841 | From: Westland, MI | Registered: Apr 2003
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Ed, technically they (dealers) are not supposed to work on non franchise makes.... BUT if they sold that vehicle they can do cross line warranty. The new policy went into effect about a year ago... maybe a little longer. Anyways cross line applies more to say a program car a dealer sells. The thinking was that the dealers could take care of "their" customers say you bought a pontiac ex rental at the chevy store why have your customer goto a different store... Im a little suprised that the other dealer will work on it... but michigan is different then the rest of the U.S. Posts: 1045 | From: Seattle, WA | Registered: Nov 2001
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Anyway you look at it,I would never take my Camaro to a Cadillac,Olds,GMC,or Buick dealer that does not work on F-bodies.Their techs may not know all of the fixes with these cars like a Chevy dealer may.Having the parts in stock is another factor.A dealer that does not service F-bodies on a regular basis may not carry common parts for an F-body.I will look into this the next time I am at a GM dealer. Posts: 5682 | From: Dearborn,Mi. | Registered: Feb 2002
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Wonder how many brownies he had to eat to come up with that reasoning logic????? Posts: 558 | From: Loretteville,Mars | Registered: Feb 2002
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Nothing like hitting close to home! No problems yet...but just had a new Loudmouth installed this afternoon, and the first thing out of the mechanic's mouth when the car went up the lift was "Did you know that your pinion seal is leaking?" I walked under and he showed me the mess where it had leaked and where it had splattered around the underside of the car.
Pardon my ignorance of pinion seals, but will I damage the car if I keep driving it this way? It'll probably be a couple weeks before I can get it to the dealer, but I have two car shows I was planning to do in the meantime.
Posts: 45 | From: Rock Hill, SC | Registered: Dec 2001
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Well took the SS back to the dealer and they replaced the seal and no word about the Loud Mouth . Lets see what happens.
Ken,Greg I took it back to gordon only for the fact that they had on the paperwork about the LM. And like MM said that any other dealer might not want to do the repair if they saw the note on the computer.......
.......Also I wanted to have the "Muther F's" repair their F*** UP while I sat there. Now I do have paperwork saying that the seal was replaced after the LM comment so their should be no other problem if it has to be replaced again at a properly trained dealer that cares about the customer.
I even got the security wrench back that they said was the mechanics. What are the odds that 1 socket will fill ALL security lugs. Will have to check it against the lugs tonight to make sure.
Dam* I can be a real A** hole when I want to be .
Posts: 3091 | From: Canton Mi. | Registered: Oct 2002
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Pardon my ignorance of pinion seals, but will I damage the car if I keep driving it this way? It'll probably be a couple weeks before I can get it to the dealer, but I have two car shows I was planning to do in the meantime.
In my opinion(and I'm am as clueless as you are)if the leak were to go long enough depending on the size of the leak it could cause some problems as you are loosing the gear oil I could be wrong though.
It only takes about 1 hour to repair.
Posts: 3091 | From: Canton Mi. | Registered: Oct 2002
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quote: Dam* I can be a real A** hole when I want to be .
I know exactly what you mean by that. There were some people at dealers that just hated it when I showed up. In a couple of cases I made it my mission to make their life miserable (just returning the favour )
Glad you got it fixed and you got the lock key back. I can't believe the tech took it and then claimed it was his.
Bill M 98 TA
Posts: 383 | From: Oakville, Ontario Canada | Registered: Jan 2003
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quote:Originally posted by DWS44 2K2HAWK: Nothing like hitting close to home! No problems yet...but just had a new Loudmouth installed this afternoon, and the first thing out of the mechanic's mouth when the car went up the lift was "Did you know that your pinion seal is leaking?" I walked under and he showed me the mess where it had leaked and where it had splattered around the underside of the car.
Pardon my ignorance of pinion seals, but will I damage the car if I keep driving it this way? It'll probably be a couple weeks before I can get it to the dealer, but I have two car shows I was planning to do in the meantime.
Depending how bad it leaks you could damage it if yourlow on fluid. I would have at least the level checked... that would put my mind at ease if it was my car. My 01 SS company car had a leaky rear diff and I do all highway miles... Until one dealer could get it in I had them check the level until I could get back a few days later. Besides it makes one he@@ of a mess underneath the car....
Posts: 1045 | From: Seattle, WA | Registered: Nov 2001
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quote:Originally posted by STONES_SS: I had the pinion seal replaced on my wifes car Friday morning. She also has the LM and the service manager didn't give a single moan. Fixed it in about an hour.
I ahte to be the one to tell you this, but if they fixed it in an hour or even two hours, its gonna leak again! What they did was the half-a$$ed fix most dealers try to pull. All your dealer did was drop the driveshaft, remove the pinion nut, remove the old seal and replace with a new one and reassemble. The PROPER procedure is MUCH more involved and complicated than that. In short, the whole rearend must be completely dissassembled and a new crush sleeve placed on the pinion shaft. Then it must be put back togehter and the preload and backlash properly set. YES I know all this from experience. Posts: 200 | From: Baxter, TN. 38544 | Registered: Feb 2000
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quote:Originally posted by Doug 97SS #1499: THere is no cross line warranty with GM. Meaning a Chevy goes to a Chevy and Poncho to Poncho.
Bummer I know but hey they make the rules.
Strange....I had ALL the warranty work done on my '98 Pontiac Firebird at a Chev Olds dealer...and there was a lot of it. This included Firebird specific stuff too like headlight motor replaceemnt.
Bill M 98 TA
Posts: 383 | From: Oakville, Ontario Canada | Registered: Jan 2003
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quote:Originally posted by Doug 97SS #1499: THere is no cross line warranty with GM. Meaning a Chevy goes to a Chevy and Poncho to Poncho.
Bummer I know but hey they make the rules.
Hmmm; had our trany work done by a Buick dealer, it was out of the normal warranty period but covered by the extended warranty.
Posts: 1201 | From: Medina,Ohio | Registered: Feb 2000
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quote:Originally posted by RichardZ SS: The PROPER procedure is MUCH more involved and complicated than that. In short, the whole rearend must be completely dissassembled and a new crush sleeve placed on the pinion shaft
Which manual are you using? The approved GM procedure is right in the chassis service manual. It's right there in black and white. The dealer did exactly what the approved procedure calls out for seal replacement. That ~is~ the proper procedure.
With that said, I agree that it isn't normally sufficient. My dealer told me when they did this to mine that they do this first, and if you have any issues after that, you bring it back and they do the crush sleeve thing. They said this particular procedure is a danged if you do, danged if you don't type of thing. GM wants the $3 seal replaced first, if that's the only complaint, and if that doesn't work, then do the more invasive procedure. To which mine had to have done as well. So far, so good. Rare is the dealer to automatically dive into the rear end.
Posts: 577 | From: Aiken, SC | Registered: May 2002
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quote:Originally posted by Doug 97SS #1499: THere is no cross line warranty with GM. Meaning a Chevy goes to a Chevy and Poncho to Poncho.
Technically, you're right, but globally, you're not. I called my dealership and Chevy customer service (I know, they are sometimes wrong) and asked specifically about this. I got the same answer from both. They told me current policy is that Chevies go to Chevy dealerships, etc., but it ~is~ allowable to do cross line work if you bought the car at that dealership or you show a reasonable need, such as out of town, or the Chevy dealership is too far away, etc. They will not leave you hung out to dry, in other words.
So in all, if the Olds dealer really doesn't want to do warranty work on your Chevy, I guess they really don't have to. But most dealerships usually will, if they know what good customer relations are.
Posts: 577 | From: Aiken, SC | Registered: May 2002
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All they see all day is old people and Park Avenues. They did everything I asked and thanked me for bringing it in. Not being a Chevy dealer, they even lied for me so that GM would approve for them to do the warranty work. They told GM that the local Chevy dealer was too busy and said they couldn't do the work right away and that they would gladly take care of the 'loyal GM customer' instead.![[Big Grin]](biggrin.gif)
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What they did was the half-a$$ed fix most dealers try to pull. All your dealer did was drop the driveshaft, remove the pinion nut, remove the old seal and replace with a new one and reassemble. The PROPER procedure is MUCH more involved and complicated than that. In short, the whole rearend must be completely dissassembled and a new crush sleeve placed on the pinion shaft. Then it must be put back togehter and the preload and backlash properly set. YES I know all this from experience. ![[Mad]](mad.gif)
